SaForus Terms of Service
(Effective Date: March 1, 2025)

Chapter 1: General Provisions

Article 1 (Purpose)

These Terms of Service (hereinafter referred to as "Terms") aim to define the rights and obligations of users (hereinafter referred to as "Users") and the related terms and conditions when using the cloud-based service platform "SaForus" (https://saforus.com) provided by MarkAny Co., Ltd. (hereinafter referred to as the "Provider").

Article 2 (Definitions)

The definitions of the terms used in these Terms are as follows:

Service: Refers to the cloud-based digital content copyright protection and enterprise security service provided by the Provider. The Service protects the copyrights of individuals and enterprises by applying invisible watermarking technology to digital content.
Provider: Refers to MarkAny Co., Ltd., the operator and provider of this Service.
User: Refers to an individual, sole proprietor, or corporate entity that enters into a paid or free Service Usage Agreement with the Provider through the procedure outlined in these Terms.
Paid Service: Refers to services for which Users pay fees based on the duration of use, tailored to the size of their business and required features.
Recurring Payment: Refers to a payment method in which fees for Paid Services are automatically charged on a specified date using pre-registered payment methods.
Recurring Paid Service: Refers to Paid Services that are automatically renewed through recurring payments, with fees charged periodically.
Service Usage Agreement: Refers to an individual contract entered into by mutual agreement between the Provider and the User for Paid Services.
User Data: Refers to information submitted, recorded, transmitted, or uploaded by the User or end-users to the Provider's resources, owned or managed by the User.
End-User Information: Refers to personally identifiable information, such as name, email address, and phone number, related to end-users utilizing the Service.
Payment Information: Refers to information related to payment for Paid Services, including payment methods and payment history.
Supplementary Terms: Refers to documents distributed or posted by the Provider under names such as "Terms," "Guidelines," "Policies," or "Rules" that apply to the Service in addition to these Terms.

Article 3 (Disclosure of Terms)

The Provider shall make these Terms, as well as details about the Provider, including its name, address, representative, business registration number, and contact information, easily accessible to Users by posting them on the initial service screen of the Provider’s website (https://saforus.com). The Terms may also be made accessible via linked pages.
The Provider shall establish procedures to address inquiries and allow Users to interact regarding the Terms. Users may submit questions to customer support regarding the content of these Terms.

Article 4 (Acceptance of Terms)

Users must comply with these Terms when using the Service. Users may only access and use the Service if they have validly agreed to these Terms and any Supplementary Terms.
The Provider may establish additional terms or policies for specific services. In cases where these conflict with these Terms, the Supplementary Terms shall prevail. However, matters not covered by the Supplementary Terms shall be governed by these Terms.

Article 5 (Amendments to Terms)

The Provider may revise these Terms to the extent that it does not violate applicable laws, such as the "Act on the Regulation of Terms and Conditions" and the "Act on Promotion of Information and Communications Network Utilization and Information Protection, etc."
When revising these Terms, the Provider shall specify the effective date and reasons for the revision and provide notice of the current Terms alongside the revised Terms on the initial screen of the website or a connected screen, at least seven (7) days prior to the effective date. However, for amendments that are unfavorable to Users, the Provider shall provide notice at least thirty (30) days in advance via email or through a Service feature.
If the User does not explicitly express their intent to reject the revised Terms within thirty (30) days of the notification, the User is deemed to have agreed to the changes. The Provider is not responsible for any damages caused by the User's failure to be aware of the amendments.

Article 6 (Interpretation of Terms)

The Provider may revise these Terms to the extent that it does not violate applicable laws, such as the "Act on the Regulation of Terms and Conditions" and the "Act on Promotion of Information and Communications Network Utilization and Information Protection, etc."
If there are discrepancies between these Terms and Supplementary Terms for specific services, the Supplementary Terms shall prevail. However, any matters not governed by the Supplementary Terms shall be interpreted in accordance with these Terms.
Any issues not explicitly stated in these Terms shall be interpreted in accordance with applicable laws, commercial practices, and general principles of good faith.

Chapter 2: Formation of Service Usage Agreement and Acceptance of Terms

Article 7 (Application and Method)

A User may apply to use the Service by completing the application form provided by the Provider, entering the necessary information, and expressing consent to these Terms. The Provider shall disclose the categories of personal information to be collected and their purposes in the Privacy Policy.
The User must provide accurate information under their real name (or legal business name, in the case of corporate entities) when applying. If the User uses another person's identity or provides false information, they cannot assert any rights under these Terms, and the Provider may terminate the Service Usage Agreement.
Users under the age of 14 are not allowed to use the Service. Minors (ages 14 to 18) must obtain consent from their legal guardian, and the specific consent procedure shall follow the method provided by the Provider. The Provider assumes no responsibility for issues arising from the lack of such consent.
Users who wish to use Paid Services must select a pricing plan, payment method, and provide payment information as specified by the Provider. Paid Services may also require the establishment of an individual contract.

Article 8 (Acceptance and Rejection of Applications)

The Service Usage Agreement is formed when the Provider notifies the User of its acceptance of the application. If a separate individual contract is required, the agreement is deemed effective when both parties sign the written contract and exchange copies.
The Provider generally accepts applications, but reserves the right to refuse or terminate the agreement in the following cases:
1. If the application violates Article 7(2).
2. If the User fails to pay applicable fees.
3. If the User has previously violated any major terms of a contract with the Provider.
4. If the applicant is confirmed to be under 14 years of age.
5. If a minor fails to obtain consent from their legal guardian.
6. If the User uses unauthorized payment methods, such as stolen credit cards or accounts.
7. If the User applies with the intent to engage in illegal activities prohibited by applicable laws, including the "Act on Promotion of Information and Communications Network Utilization and Information Protection, etc."
8. If the User has previously lost eligibility under these Terms.
9. Any other reasons similar to the above that render acceptance of the application inappropriate.
The Provider may defer acceptance in the following cases:
1. If the Provider lacks sufficient resources or encounters technical difficulties.
2. If there are payment system errors or service disruptions.
3. Any other reasons similar to the above that render immediate acceptance impractical.
If the User's essential information changes after the application, the User must promptly notify the Provider through email or customer support, or directly update their account settings if the information pertains to personal data.

Chapter 3: Obligations of the Parties

Article 9 (Obligations of the Provider)

The Provider shall comply with applicable laws, including the "Cloud Computing Promotion and User Protection Act," and ensure that the Service is provided securely and in a manner that protects the personal data of end-users.
The Provider may conduct regular maintenance to ensure stable service provision and must notify Users in advance of any planned interruptions.
In the event of service disruptions caused by technical failures, the Provider shall make prompt repairs and notify Users of the cause and timeline for resolution if immediate resolution is not possible.
The Provider shall implement appropriate security measures to prevent the leakage of personal information or infringement of third-party rights.
The Provider must ensure that Users can easily verify their usage status and billing details.

Article 10 (Obligations of the User)

Users must not violate these Terms, Supplementary Terms, copyright laws, or other applicable laws, nor engage in actions that contravene public order or morality.
Users of Paid Services must pay fees by the agreed-upon due date and promptly inform the Provider of any changes to contact or payment details. The Provider is not liable for any disadvantages resulting from the User's failure to update this information.
Users are responsible for managing their account credentials, such as IDs and passwords. The Provider is not liable for damages resulting from end-user negligence, including unauthorized access due to compromised credentials.
Users must comply with all notifications and agreements provided by the Provider related to the use of the Service.
Users must obtain end-user consent when submitting or processing end-user data. The User guarantees compliance with these Terms and the Privacy Policy when handling such data. The Provider assumes no liability for disputes or issues arising from the User's failure to obtain the necessary consent.
If a third party raises objections, disputes, or lawsuits against the Provider due to the User's actions, the User shall resolve the issue at their own expense and indemnify the Provider for any resulting damages.
Users who violate these Terms and cause damages to the Provider or third parties are liable for all resulting claims or lawsuits and must compensate the Provider for any associated losses.

Chapter 4: Use of Service

Article 11 (Provision and Modification of Service)

The Provider shall provide the Service in accordance with the terms of the Service Usage Agreement. The content and level of the Service shall align with the pricing plan selected by the User during application.
If the content or level of the Service is to be modified in a manner that is disadvantageous or significant to the User, the Provider must obtain the User’s consent.
The Provider may provide Users with informational notices about products, new features, and usage instructions through email or other means to facilitate the smooth use of the Service.
Both the Provider and the User shall designate a department or contact person to handle inquiries or requests and must inform each other of their respective contact information.
- SaForus Customer Support Contact: support@saforus.com

Article 12 (Service Fees)

Users of Paid Services must pay the fees for the selected pricing plan at the beginning of each usage period. The Provider shall publish details regarding pricing plans, unit costs, billing methods, and recurring payment options on its website.
Paid Services may include non-refundable services as stipulated under laws such as the "Content Industry Promotion Act" and the "Act on Consumer Protection in Electronic Commerce." Unless otherwise specified in a separate contract, the User’s right to withdraw from the agreement is restricted, and payment obligations remain valid even if the User voluntarily deletes their account or software.
Users are responsible for all applicable taxes related to the Service fees.
The Provider may adjust its pricing policies, and any changes will be reflected in the subsequent billing cycle unless otherwise stated in a separate individual contract.

Article 13 (Billing and Payment of Service Fees)

The Provider shall issue an invoice or electronic tax receipt for the expected Service fees for the upcoming usage period.
Users must pay the billed amount by the due date specified in the invoice or receipt unless the Service could not be used for reasons beyond the User's control, in which case the payment obligation is waived for the duration of the service disruption.
If a User disputes the billed amount, they must file an objection within four (4) days of receiving the invoice. The Provider shall respond to the objection within three (3) days of receipt.
Users are responsible for ensuring that the payment information they provide is accurate. Any issues or disadvantages arising from incorrect payment information shall be borne entirely by the User.
Except in cases of the Provider’s willful misconduct or gross negligence, the User is liable for any problems resulting from unpaid fees.

Article 13-2 (Payment Methods)

The payment methods available for Paid Services include credit card and bank transfer.
Recurring Paid Services may only be paid for using credit cards. Users must register their payment method (credit card) and payment information for recurring payments, which shall be used solely for this purpose.
Users may not use another person’s payment method without authorization. Any damages or losses caused to the Provider, the rightful owner of the payment method, or other third parties due to unauthorized use shall be the sole responsibility of the User.
If incorrect payment information is provided by the User, they are responsible for all resulting problems or disadvantages.
Users must use legitimate payment methods with proper authorization. The Provider may verify the legality of the payment method and suspend or cancel the transaction if the verification process is incomplete.

Article 13-3 (Recurring Payments for Recurring Paid Services)

Users must register their payment method and payment information to use Recurring Paid Services, and the Service fees shall be automatically charged on the recurring payment date (the first payment date for Recurring Paid Services). If a specific recurring payment date does not exist in a given month, the payment shall be processed on the last day of the month.
If the payment method becomes invalid (e.g., expired credit card), and the recurring payment fails, the Recurring Paid Service may be suspended. If the issue persists, it may be deemed as refusal to fulfill payment obligations, and the Provider may terminate the Service Usage Agreement.

Article 14 (Fee Adjustment and Refunds)

If the User overpays or underpays Service fees, the Provider shall issue a refund or adjust the next billing cycle accordingly. If the User fails to pay their fees by the due date, the Provider may impose additional charges for late payments, calculated daily until the payment is completed.
If the Service becomes unavailable due to significant disruptions caused by the Provider, Users who have already paid may request an extension of their usage period for the duration of the disruption.

Article 15 (Refund Policy)

Users subscribing to a Paid Service for the first time are eligible for a full refund within seven (7) days of activating the Service, provided they have not used any features. Exceptions are as follows:
1. Full refunds apply only to the first purchase of a Paid Service plan. Refunds do not apply to add-ons, upgrades, modifications, or renewals.
2. Specific costs included in the Service may be non-refundable. Payments made for third-party services or additional paid features may not be refunded.
Refunds shall be issued in the original currency charged, and discrepancies due to exchange rate changes or third-party fees are not the responsibility of the Provider.
Refunds are not available after the specified refund period. If the User attempts to evade payment for services already rendered by fraudulently requesting a refund, the Provider reserves the right to charge for the services provided as permitted by law.

Article 16 (Restrictions and Suspension of Service Use)

The Provider may restrict or suspend the User's access to the Service in the following cases:
1. The User fails to pay Service fees within fourteen (14) days without a valid reason.
2. The User or end-user provides the Service to unauthorized third parties without the Provider's consent.
3. The User or end-user engages in activities that significantly harm system operations, network security, or involve electronic interference, resulting in data corruption or server downtime, or commits acts likely to violate these Terms.
4. The User engages in activities that violate applicable laws or disrupt the Provider's operations.
Before suspending the Service under clause 1(1), the Provider shall notify the User at least seven (7) days in advance and provide an opportunity to resolve the issue. However, in cases of severe harm to the system caused by the User's actions, the Provider may suspend the Service immediately without prior notice.
For cases under clause 1(2), 1(3), and 1(4), the Provider may restrict or suspend Service use without prior notice and must notify the User promptly afterward.
If the Provider suspends the Service under clause 1, the User is still obligated to pay fees for the suspended period unless special circumstances apply.

Article 17 (Suspension of Service Provision)

The Provider may suspend the provision of the Service in the following cases:
1. When necessary for system improvement, facility expansion, maintenance, or operational management to ensure Service quality.
2. When responding to unexpected vulnerabilities in the Service caused by hacking, electronic breaches, or communication failures.
3. When normal Service provision is impossible due to natural disasters, power outages, equipment malfunctions, or other uncontrollable circumstances.
If the Provider suspends the Service under clause 1, it must notify Users promptly of the suspension and its cause.
The notice mentioned in clause 2 must include the duration of the suspension. If the suspension period exceeds the stated duration, the Provider shall deduct the excess time from the Service fees.
If the suspension occurs due to reasons beyond the User’s control, the User is exempt from paying fees for the suspension period and may request an extension of the Service period equivalent to the suspension duration.

Chapter 5: Service Usage Period and Termination

Article 18 (Automatic Renewal of Service Usage Period)

The Provider may offer Users a free trial period for testing the Service.
If a User wishes to continue using the Service after the expiration of the free trial period, they must select a paid plan and payment method to apply for Paid Services.
For free services, the Provider may modify or terminate the scope of service provision, and in such cases, the Provider shall notify Users at least one (1) month in advance.
The duration of Service use is determined based on the pricing plan and usage period selected by the User during application or as specified in the individual agreement between the Provider and the User.

Article 19 (Termination and Cancellation by the User)

If the User wishes to terminate or cancel the Service agreement, they must notify the Provider via the Service platform being used.
The termination date shall correspond to the date of the next scheduled payment, and the User may continue using the Service until that date.
The Provider shall process the termination based on the User’s requested date. However, if the User has unpaid fees as of the requested termination date, the Provider may proceed with termination only after all outstanding payments are settled. Refund policies are as follows:
1. Monthly subscriptions are non-refundable.
2. Users with annual subscriptions, who have paid upfront to receive a 10% discount, may request a partial refund for the remaining unused months. However, the 10% discount shall not apply to the refunded amount.
3. Users are not entitled to refunds for specific resources included in the Service plan, such as cloud storage or watermarking services, even if those resources were not utilized.
Users may suspend Service use for a maximum of 30 consecutive days per suspension, with a cumulative limit of 60 days per year, and may request this suspension twice annually. If the User exceeds the allowable suspension period without explicit agreement from the Provider, the Provider may terminate the agreement after notifying the User.
Users must back up any data stored on the servers used during the Service period prior to the subscription's termination date. The Provider shall delete all User resources (e.g., servers and storage) and data one (1) year after the Service agreement is terminated. Deleted resources and data cannot be restored under any circumstances.

Article 20 (Termination and Cancellation by the Provider)

The Provider may terminate the Service agreement in the following cases:
- If the Provider is unable to fulfill the contract’s purpose, even after starting the Service.
- If the User is unable to perform their contractual obligations due to bankruptcy or similar circumstances, or if it becomes evident that such obligations cannot reasonably be fulfilled.
The Provider may terminate the Service agreement in the following additional cases:
- If the User violates their obligations under Article 10 (Obligations of the User).
  - If the User fails to pay Service fees.
  - If the User transfers or disposes of their rights or obligations under the agreement to a third party without the Provider's consent.
- If the User fails to resolve the reasons for restricted Service use under Article 16 within a reasonable period.
- If the Provider decides to discontinue its business operations or terminate the Service.
In cases of termination under clause 2, the Provider shall notify the User of the termination reason, and the User may raise objections.
The Provider may terminate the agreement without prior notice if the User causes damage to the Provider through willful misconduct or gross negligence. In such cases, the Provider must promptly notify the User of the termination.
Termination under clauses 2, 3, and 4 does not exempt the User from liability for damages or compensation claims arising from the breach of the agreement.
When terminating the agreement, the Provider must notify the User via written communication, email, or other equivalent methods, specifying the following:
- Reason for termination
- Termination date
- Refund amount (if applicable)

Article 21 (Suspension of Service Provision)

The Provider may suspend the provision of the Service in the following cases:
1. When necessary for system improvement, facility expansion, maintenance, or operational management to ensure Service quality.
2. When responding to unexpected vulnerabilities caused by hacking, electronic breaches, or communication failures.
3. When normal Service provision is impossible due to natural disasters, power outages, equipment failures, or other uncontrollable circumstances.
If the Provider suspends the Service under clause 1, it must promptly notify Users of the suspension and its cause.
The notice mentioned in clause 2 must include the duration of the suspension. If the suspension exceeds the stated duration, the Provider shall deduct the excess time from the Service fees.
If the suspension occurs due to reasons beyond the User’s control, the User shall be exempt from paying fees for the suspension period and may request an extension of the Service period equivalent to the suspension duration.

Chapter 6: Protection of User Data

Article 22 (Protection and Management of User Information)

The Provider shall protect User Data in accordance with applicable laws. The protection and use of end-user information shall comply with applicable laws and the Privacy Policy separately provided by the Provider.

Article 23 (Ownership and Responsibility for User Data)

Ownership of User Data submitted, transmitted, generated, modified, deleted, or processed by the User during the use of the Service belongs to the User.
Users may receive User Data from, or transmit it to, the Provider’s partner companies. The Provider shall not be responsible for the accuracy of User Data received from partner companies or any processing performed by those companies.
Unless caused by the Provider’s willful misconduct or gross negligence, all responsibilities for disputes, damages, or conflicts with end-users regarding User Data rest solely with the User.

Article 24 (Processing of User Data)

When the agreement is terminated, canceled, or expires for any reason, Users may request the deletion of their data or process it using the following methods:
1. Users may request the Provider to delete their data. Unless there are special circumstances, the Provider shall delete the organization, including all User Data, permanently and irrecoverably. Users are responsible for backing up their data before submitting a deletion request.
2. Unless the User specifically requests deletion, the Provider shall not delete User Data arbitrarily.
3. Users may delete their data directly through the Service platform.
The Provider may consider User Data as requested for deletion and delete it in the following cases:
1. If the User does not enter into a new Service Usage Agreement within one (1) year after withdrawing from the Service.
2. If the User creates an account for the purpose of violating these Terms, Supplementary Terms, or applicable laws.
3. If the User causes harm to the Provider by violating these Terms, Supplementary Terms, or applicable laws.

Chapter 7: Disclaimer of Liability by the Provider

Article 25 (Disclaimer of Liability by the Provider)

The Provider delivers the Service "as is" and does not guarantee that Users will achieve specific outcomes or benefits from using the Service.
Unless caused by the Provider's willful misconduct or gross negligence, the Provider is not liable for any damages arising from the following:
1. Use of free trial services, tests, or pilot services for which the Provider does not charge fees.
2. Disputes or damages between end-users, between Users and end-users, between end-users and third parties, or between Users and third parties.
3. Damages caused by natural disasters or other force majeure events.
4. Damages caused by external networks or equipment beyond the Provider's control.
5. Damages resulting from Service limitations or suspensions due to reasons stated in Article 17(1).
6. Damages caused by the negligence or misconduct of the User or end-user.
7. Damages resulting from third parties interfering with or disrupting Service access or transmission.
8. Damages caused by the transmission or distribution of malicious programs by third parties.
9. Damages resulting from unauthorized access or use of User or end-user accounts or Provider servers by third parties.
10. Damages caused by omissions, deletions, or destruction of transmitted data.
11. Damages resulting from the User’s own actions in adding, deleting, or modifying end-user information or User Data.
12. Other damages not caused by the Provider’s willful misconduct or gross negligence.
To the maximum extent permitted by law, the Provider, including its officers, directors, partners, employees, agents, and consultants (collectively, "Provider Parties"), shall not be liable for indirect, punitive, or exceptional damages, including loss of profits, revenues, or savings, even if advised of the possibility of such damages.

Article 26 (Compliance by Administrators and End-Users)

All administrators and end-users operating within the Service must comply with these Terms.

Article 27 (Notifications to Users)

The Provider shall notify Users in any of the following cases by phone, text message, email, postal mail, or by posting a notice within the Service platform:
1. Security incidents.
2. Breaches or leaks of end-user information.
3. Service interruptions.
4. Service discontinuation.
5. Any other matters significantly affecting the User’s use of the Service.
In cases under clause 1, the Provider must notify Users promptly of the incident, except in the following situations:
1. If Service interruptions are announced at least 14 days in advance.
2. If Service modifications or discontinuations are announced at least 30 days in advance.
3. If business termination is announced at least 30 days in advance.
In cases of security incidents, breaches, or leaks under clause 1(1) through 1(3), the Provider must promptly notify affected Users of the following details:
1. Description of the incident.
2. Cause of the incident (if immediately identifiable).
3. Measures taken by the Provider to mitigate the impact.
4. Preventive measures or recommendations for Users.
5. Contact information of the Provider's responsible department.

Article 28 (Restrictions on Assignment)

Neither the Provider nor the User may assign or transfer their rights and obligations under this agreement to a third party without prior consent from the other party.
Transferring administrator privileges within the User’s organization does not constitute the assignment of rights and obligations under this agreement.

Article 29 (Ownership of Intellectual Property Rights)

Intellectual property rights, including copyrights, patents, utility models, design rights, trademarks, and other proprietary rights (hereinafter referred to as "Intellectual Property Rights") related to the Service, belong to the Provider and are not limited to domestic rights.
The Provider grants Users a license to use the Service in accordance with these Terms and any notified conditions. Users may not assign, sell, or offer the license as collateral to third parties.

Article 30 (Jurisdiction)

In the event of a dispute between the Provider and the User, the parties may file a lawsuit in a court of competent jurisdiction under the Civil Procedure Act.
If one party is a foreign business entity, the courts of the Republic of Korea shall have international jurisdiction.

Article 31 (Governing Law)

This agreement shall be governed by and construed in accordance with the laws of the Republic of Korea.

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SaForus Terms of Service (Effective Date: March 1, 2025)